Terms and conditions
1. Due to our craft production process, the delivery times will be approximately 35 days, term that will begin to count once the payment is credited and that our Customer Service department confirms to the buyer by email that the purchase has been made correctly.
If there is any problem with the delivery deadlines, we will inform you immediately, specifying the reasons and setting a new delivery deadline. Should any circumstance make delivery impossible, Klauer & Iannuzzi will proceed to cancel your order and refund the amount.
1. Shipping costs are free for Spain except Canarias, Ceuta and Melilla, regions to which shipments are not made. For the rest of the destinations, the shipping cost will be informed at the time of formalizing the purchase and will vary depending on the country of destination that you select.
2. In Klauer & Iannuzzi we ship products EXCLUSIVELY to countries that belong to the EU. If there is any inconvenience in making the shipment effective to the selected country, you will be informed at the time of making the purchase.
3. In Klauer & Iannuzzi we do not ship to CANARIAS, CEUTA AND MELILLA.
4. At Klauer & Iannuzzi we do not ship to CYPRUS, MALTA, CROATIA- ISLAS AZORES AND MADEIRA.
5. At Klauer & Iannuzzi we do not ship to COUNTRIES OUTSIDE THE EUROPEAN UNION.
WAY TO PAY
1. In Klauer & Iannuzzi you can pay for your purchases with a credit card, Paypal, or bank transfer.
2. In case you decide to pay by bank transfer please contact our customer service department for instructions on how to proceed. The delivery time with this means of payment will begin at the moment we verify that the purchase amount is credited to our bank account.
RETURNS AND CHANGES
1. Get in touch with our Customer Service Department, where they will inform you how to start the return process or product change.
• You can change or request the refund of the amount if the product has not been used and is returned in its original packaging and condition.
• Delivery times for the new product will be the same as the original purchase.
• The deadline to make a product change is 15 business days from the date of receipt of the order.
• The shipping costs to our facilities, for exchange or refund, will be borne by the buyer.
• If the refund of the amount is desired, the maximum period for requesting the refund will be 14 working days from the date of receipt of the order. The refund will be made with the original payment method.
IMPORTANT! Klauer & Iannuzzi will not make any return of merchandise until the receipt of the article object of return or change in our warehouses has been verified, as well as its state and state of the packaging.